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Return and Exchange

We strive to give you satisfaction with your purchase and the security of your investment. Keeping in mind the delicate nature of our products, the following is a mindful, yet fair, return & exchange policy for all retail purchases made from Dhanshree Gems.

Conditions to be eligible for the Returns & Replacement Policy:

The following guidelines are mandatory to be eligible for any return/exchange consideration:

  • The stone or jewelry item should be in its original condition, as provided at the time of sale. Any dent, chip, damage, or apparent change will forfeit eligibility for this policy.
  • Proof of Purchase: All original documents provided with the item including but not limited to; original certification, original bill/invoice, & any estimates provided.
  • In-Person Verification at our Lajpat Nagar branch is mandatory for verification of the product, its condition, and documents. Any valuation of past purchased stones can only be done through physical inspection. Please do not expect any exchanges over online/ remote communication.

No further communication shall be entertained in case of missing original invoice and certificate/s. This rule is mandatory and the Company shall not be able to do anything in this regard due to laws and policies. If you have an approved product in its original condition, and the proof of purchase documents, be rest assured, that you are in safe hands.

Terms for returns or exchanges for products bought at our retail store:

- Fiat currency returns will not be entertained in any case. No return policy applies after 7 days of the billed date. We strive to give our customers only fresh stones and this policy is necessary for our ethical practices.

- Adhering to the sensitive nature of astrological stones, we can only take back unused & unworn stones, in their original condition. A minimum of 30% of the total stone value will be deducted as restocking fees in such cases.

- Only Precious natural stones - Sapphires - are approved for our easy exchange policy for up to 30 days. Up to 70% of the original stone value can be considered, only as store credit for your upgrade. Exchange value will be determined on a case-by-case basis at the final discretion of management. Any exchange considerations for any other gemstone are void after 7 days of purchase

- Semi-Precious Stones, including Rudraksha, Sphatik, Turquoise, and Pearl are not eligible for any return or exchange.

- Products/Stones such as healing crystals, Reiki, and Vaastu Products; crystals and bracelets such as Jade, Mala, Trees, and other allied products are not eligible for any return or exchange.

- Any custom jewellery, diamonds, stones, and precious metals will be evaluated by our team and a fair value will be determined on the spot. You can only avail this value as Store Credit to be used against your future purchase or upgrades.

Costs forfeited after purchase & not covered under any return/exchange consideration:

- Shipping & Handling charges given to courier services are void.

- Labor & Making charges on custom jewellery will not be considered in the exchange value. Precious items, diamonds, and stones will only be considered for their purity value & grammage.

- Any certification charges at the time of purchase are nullified.

- Other Charges, including but not limited to Taxes, Bank Charges, Wastage, Appraisal Charges, etc will be forfeited in consideration of value.

In case of dispute, the following terms are binding:

- Dhanshree Gems does make any guarantees or warranties about the advantages or effectiveness of our products. All future results, or lack thereof, are personal in nature and are not part of the transaction as stipulated in the bill of sale.

- In case of any dispute regarding the genuineness of the gemstone after its purchase from the company, the same will be tested by the company from its Government Approved and Accredited Laboratory (Like IGI, IGI-GTL) and the report of the said Laboratory in this regard shall be final and the customer shall not dispute this report and shall not insist on getting the Gemstone tested from any other Laboratory.

- All disputes are subject to the Courts of Delhi Jurisdiction only and any dispute arising out of the sale of any material/gem by the company in terms of Invoice, shall be referred for Arbitration under the provisions of Arbitration & Conciliation Act, 1996 by an Arbitrator to be appointed by the Company, which shall not be objected to by the customer and the decision of the said Arbitrator shall be final and binding on the customer.

By using the website and buying products from Dhanshree Gems, you agree to the policy outlined above without reservation.