Customer Service

We, at Dhanshree Gems are aspire to assist and serve you better everyday. Transparency is one of our core values of the business and we like to share how we work online.

Shipping & Delivery

         We do not charge for shipping. All the products that you order from Dhanshree Gems are shipped and delivered to you for Free and at no additional cost of any kind.

         We at Dhanshree Gems know how important it is to receive your purchased items in the finest condition and on time. So we use a large network of couriers to deliver your items to you as early as  possible.

In India, we provide free shipping on all orders above INR 1,500/- the product is delivered to you in 2-3 working days.

Shipping charges within India INR 300.

For international, free shipping on all orders above INR 1,00,000/- the product is delivered to you in 5-7 working days, depending upon the location.

Shipping charges for Abroad INR 2000/-.

Privacy & Security

What is a Privacy Policy?
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
  • Name
  • Contact information including email address and residence address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • and a lot of cookies to ensure a smooth and satisfying customer experience
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Payment Gateway Services
Payment gateways like Paypal or use a HTTPS connection which is encrypted with 128 bit key. All your information you enter on any of this website's gateways use commercial level security and thus your sensitive data is very safe and secure.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the company's email address. We will promptly correct any information found to be incorrect.

Returns & Replacements

  • Any item returned must be in their original and unused condition. Damaged, engraved, weared or resized item shall not be accepted.
  • All requests for return of product must be returned within 8-10 days of invoice date. No returns will be allowed after 10 days.
  • All shipping charges and handling charges are not refundable.
  • Returns will be accepted only in proper packaging, with original gemstone certificate and sales invoice.