Your shipping address, PIN code, will be confirmed from the Dhanshree Gems database before you pay for your shopping. In the case when your order is not secured by our delivery partner plus the area not covered, then we would request you to provide us with an alternate shipping address. If there is a dispute regarding the shipment of product plus services to an area not covered by Dhanshree then, Dhanshree will not be responsible for non-delivery of the product in such circumstances. If you book many orders for products and services in one transaction, Dhanshree will ship all products simultaneously.
Though, this is not eternally possible because of some product features and logistics problems. If you purchase multiple products in a single transaction, we will send all products to the single shipping address you provided. Furthermore, if you want to ship the products to another address, you should book the order individually based on the delivery address.
We state dispatch days on all product pages. This will differ accordingly, depending on the product that you have purchased. Your ordered gem will usually take 1-2 days for shipping. Although you need a gemstone to inlaid in a ring then, this will often take 4-5 days. Likewise, a gem demanded with a further laboratory certification will also receive a longer time.
Our shipments are prepared with reliable and secured packaging just as related to the packaging of e-commerce managers in India that is Flipkart. Also, you don't have to pay extra.
Of course, you can easily track your shipment on our website. In India, all our shipments will be sent by reliable couriers such as FedEx, DHL, and TNT. When the product dispatched from our office soon then, you will immediately get an email with a tracking ID so you can track it easily.
There is no hidden cost that we charge from you. When you are placing the order, the price is already mentioned over there and on your order receipt too.
We are not responsible for any customs duties, duties, VAT, etc. that your country can charge as they vary from case to case and are beyond our reach. Note that there is presently no import duty on gemstones in the US, Canada, plus Europe. Moreover, in other countries, it is usually only around 1%. Further, expert buyers can reclaim VAT. You are suggested to talk to your local customs for each explanation. Moreover, feel free to contact us anytime, and we are glad to talk to you.
Our total international shipments are prepared with safe packaging and with care too. We know that the route is far, and that's why we assure you not to disappoint you. Moreover, we partner with reliable plus reputable providers such as FedEx, who ensure that to send the package to you safely.
You can easily track all your shipments online. You can face delayed tracking of postal shipments in some countries. All our express shipments sent by well-known carriers such as FedEx.
Thanks for visiting our site! And we know your privacy is important and that's why we keep it secure. Dhanshree Gems has created the following privacy and security policy to tell you about: what kind of information we usually gather, why we collect your information, and how we use it. Dhanshree is the handler or controller of your private data; we protect your data, which is given by you at the process of filling the necessary details of you.
We collect information about you, including your name, contact details such as Email address plus your residence address. Further, we collect demographic information which is postcode, favourites and interests. Additional details are relevant to customer surveys or proposals and lots of cookies to secure smooth and satisfying customer experience with us.
We need this information to know your needs better and provide more reliable service, specifically for the following purposes-
Meanwhile, in some situation, we may share your Personal Information with our trusted partners.
You and we may authorize us to use and disclose any data, including your Personal Information which are-
We are committed to making sure that your information is protected. To stop illegal access plus exposure, we should set in place appropriate physical, computerized and managerial systems to safeguard and secure the information which was collected online.
In the return and replacement policy, we will return you the amount plus provide the facility of free replacement of the product within 8-10 days of the invoice date of delivery of the product, in the following conditions-
The 10-day return period begins the day you receive your product, as displayed by our courier records. Note that any custom jewelry that is rings, pendants, bracelets, etc. can't be returned for money. But, you can place a return request on our website.
Of course, on our 100% money-back gemstone, under our no-questions return policy, you can return other gems within the time of 5 days within one condition that the gemstone is what we sent you.
We require complete original product certificate, invoice, documentation, lab certificate, plus packaging, etc., that are with the gemstone. In the lack of any of these things then, you are not suitable for a 100% money-back guarantee. Though, you may still be eligible for complete or maybe incomplete replacement. Please reach out to our customer support unit with your accurate summary so that we can help you better.
If you are returning or replacing any gemstone then, please follow these steps-